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Returns Policy

Damaged or Faulty Goods 

If your order arrives with an item that is broken or damaged or if you receive the wrong product, please contact us using the form below, within 14 days of delivery to arrange the return of item. We will happily replace the product or issue a full refund. Please note, it can take up to 14 days for any refund to reach your account. Refunds will be processed using the original purchase payment method used.  

The following terms apply in relation to damaged or faulty goods: 

  • If your goods are damaged or faulty, we will replace the goods free of charge. 
  • Do not install damaged goods. This counts as acceptance of the goods and the item is then non-returnable and non-refundable. 
  • In the event that goods are received in a damaged state please retain the product together with any packaging and contact us within 48 hours of receipt.  

Unwanted Goods  

If you change your mind after receiving your product and decide you later want to return it, please fill in the form below within 14 days of receiving your order. We will happily offer refund for the products if they are in the same condition and packaging that the products were received in.  

The following terms apply in relation to unwanted goods: -  

  • Do not install or use unwanted goods. This counts as acceptance of goods and the goods are then non-refundable and non-returnable. 
  • You have a statutory right to return unopened goods purchased on up to 14 (fourteen) days after purchase. You must contact us directly stating the order number and reason for return.  
  • Whilst the goods are in your possession you must take reasonable care of them. We reserve the right to charge you for any damage that may have occurred during this period. Returned goods will be inspected prior to a refund.  
  • When you return products that were shipped to you, you get a full refund minus the original outbound shipping costs.  

Return Form 

  • Enclosed within your order you will find a Returns Form. Please select the reason for the return and the action to be taken.  
  • Please send your return via a secure delivery method.  
  • Please allow 7- 10 days for your return to be actioned. 
  • We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged, worn or tampered with. This does not affect your statutory rights.  
  • If a different product is requested then a new order must be completed on the website by the user.  

Online Returns Form


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